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Sourcesource.helpx-adobe-com.legal-product-descriptions-adobe-experience-platform-intelligence-product-description-2026

Adobe Experience Platform Intelligence — Product Description (Adobe)

Adobe's contractual product description for 'Adobe Experience Platform Intelligence,' the entitlement covering AEP Query Service. States the base entitlement is approximately 5 concurrent Query Service users, expandable via an ad hoc query users pack add-on (+5 concurrent sessions and +1 concurrent query per pack). This figure differs from the 10-concurrent-session baseline documented on the Experience League operational guardrails page cited by constraint.aep-query-service-concurrent-sessions-10 — flagged as an unresolved discrepancy, not yet reconciled.

helpx.adobe.com — view original source
confidence 55%v1indexed Aug 18, 2026adobe, aep, query-service, product-description, legal, concurrency, vendor-doc, discrepancy

Adobe Experience Platform Intelligence — Product Description (Adobe)

Adobe's legal product description for "Adobe Experience Platform Intelligence" — the contractual entitlement product covering AEP Query Service — states:

"Adobe Experience Platform Intelligence supports approximately 5 concurrent Query Service Users. If additional sessions and queries are required, an additional ad hoc query users pack add-on can be purchased to obtain five additional concurrent sessions and one additional concurrent query."

Discrepancy with existing KG constraint

constraint.aep-query-service-concurrent-sessions-10 currently states a 10-concurrent-session baseline, sourced from Adobe's operational guardrails documentation (source.experienceleague-adobe-com.en-docs-experience-platform-query-guardrails-2026, a WebSearch-corroborated figure as of 2026-08-18: "concurrent user sessions per org: 10 (configurable via add-on entitlement)").

This source states a 5-session baseline via the contractual product-description page — the same document type (helpx.adobe.com legal product description) that has proven authoritative for other AEP quota figures in this KG (e.g. the 200 KB / 500 KB Data Access API export quotas).

Two plausible explanations, neither confirmed:

  1. Adobe rebranded/repriced the Query Service entitlement under "Adobe Experience Platform Intelligence" with a lower default (5) and the operational guardrails page has not been updated to match.
  2. The two documents describe different things (e.g. one is a legacy default, the other a current default) and are not actually in conflict.

Do not resolve this by editing the constraint node directly — flagged for the Technical Reviewer as a drafted update candidate. See evolution-log/2026-08-18/web-refresh.md.