Hightouch Journeys — Multi-Step Customer Lifecycle Flows (2026)

Official Hightouch Journeys documentation. Original queue URL (/docs/journeys) returned 404; docs restructured to /docs/customer-studio/journeys.

Key facts surfaced (2026-05-20):

• Visual, tile-based canvas for designing multi-step customer flows (welcome, winback, lifecycle messaging, nurture tracks).
• Key tile types: Start (audience or event-based entry), Time Delay, Hold Until, Segment (conditional branching), A/B Split, Send to Destination, Context (variable setting).
• Send to Destination tile triggers syncs to any of 300+ Hightouch destination integrations.
• Exit criteria enable global conditions to remove users mid-journey (e.g., purchase made, opt-out).
• Requires Lightning sync engine (not available on Basic engine).
• Curriculum reference: batch multi-step journey pattern-reference implementation for AEP-locked modules (Modules 7-10).