Source material from the AEP Comprehensive Technical Tutorial (Getting Started module, Exercise 0.8). Covers: creating a CX App project in Demo System, linking it to the Data Collection property, and using the phone number identity namespace to retrieve the customer's Real-time Customer Profile — simulating a call center agent looking up a caller's full cross-channel history before the conversation begins.
Source
source.tech-training-getting-started-ex8AEP Technical Training — Getting Started Ex 0.8 — Real-time Customer Profile via CX App (Call Center Lookup)
Exercise 0.8 from the AEP comprehensive technical tutorial. Demonstrates retrieving a unified customer profile in real time via the CX App (call center simulation) using a phone number identity lookup — showing cross-channel customer context available at the point of service.
confidence 90%v1indexed May 16, 2026aep-training, profile-inspection, cx-app, call-center, phone-lookup, real-time-profile, getting-started