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• applies-to-domainorg-dim.industry.telecommunications— Telco referral programs, NPS-recovery targeting, and loyalty-tier recognition campaigns require recognizing advocate-class subscriber behaviors and orchestrating recognition moments.
• applies-to-domainorg-dim.industry.ecommerce— Post-purchase review requests, loyalty tier advancement notifications, and referral incentive programs are standard ecommerce CDP workflows requiring recognition of advocate-class behaviors at peak engagement windows.
• applies-to-domainorg-dim.industry.retail— Retail loyalty program advocacy — tier advancement event notifications, anniversary recognition, referral programs for loyalty members — are engagement-advocacy motions triggered by POS and loyalty events in the CDP.
• applies-to-domainorg-dim.industry.financial-services— Credit union member-referral programs, NPS-recovery campaigns for banking customers, and wealth management client referrals are financial services engagement-advocacy CDP use cases requiring recognition of advocate-class behaviors and targeted orchestration of referral or recognition moments. Most applicable in credit unions and private banking / wealth management contexts.
• applies-to-domainorg-dim.industry.travel-hospitality— Post-stay review generation, loyalty tier milestone celebration messages, referral programs (earn bonus miles or points for introducing a new member), and social travel milestone amplification are the primary engagement-advocacy CDP motions in travel — all triggered at deliberate advocacy windows (post-stay, tier achievement, booking anniversary) that are the highest-NPS and highest-referral-intent moments in the customer lifecycle.
• applies-to-domainorg-dim.industry.healthcare— Healthcare engagement-advocacy CDP use cases — post-visit NPS-recovery targeting, patient peer-support community enrollment, provider referral-network engagement under value-based care, and patient ambassador programs — are non-remuneration advocacy motions that operate within HIPAA anti-inducement bounds. Cash referral incentives to Medicare/Medicaid beneficiaries are prohibited; non-remuneration advocacy is permissible and clinically beneficial.
• applies-to-domainorg-dim.industry.digital-health— OC-093. Product-led growth and referral loops (NPS, peer sharing of health outcomes) are common in consumer digital health.
• applies-to-domainorg-dim.industry.media-publishing